Shipping

We currently operate two main warehouses globally, located in China and the United States. Additionally, we are establishing new warehouses in the United Kingdom, Canada, Singapore, and other locations to enhance our logistics efficiency in the future. Shipping fees may vary based on region, weight, and specific details of the order.

Shipping Logistics Partners: Our courier partners include reputable companies such as DHL, UPS, FedEx, and EMS. Delivery Estimates: Approximately 3-20 days (Please note that shipping times are estimates and cannot be guaranteed).

We strive to deliver the most dependable, cost-effective, and efficient service available. Your satisfaction is our utmost priority.

Note:

1. Please ensure the shipping address on your order is accurate before making payment, as this will be the address used for shipment.

2. In cases of force majeure, order processing may experience delays. However, we prioritize swift processing whenever conditions allow.

3. We take every precaution to prevent product damage. If your item arrives damaged, please contact us promptly at ultramanticmagic@gmail.com within 3 business days of receiving your shipment.

4. The customer is responsible for any costs incurred due to address changes after delivery.

Orders Tracking：

Once your order is successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item is shipped, you will receive a Shipment Confirmation email containing your order number, carrier information, date and time of order placement, order status, and tracking numbers for shipped items. You can track your items on the carrier's official website around the clock.

1. Please be aware that international shipping services differ from country to country. To determine the specific services available to your location, please enter your full address during checkout.

2. International shipping may require payment of customs and import taxes. All international customers are responsible for paying customs duties applicable in their respective countries. For further details, we recommend contacting your local customs office.