Customer support for the UltraMANTIC online store is provided by UltraMANTIC Productions Limited.
Company and customer support
Legal business name: UltraMANTIC Productions Limited
Trade name: UltraMANTIC
Registered office: Unit 1709, 17/F, China United Plaza, 1008 Tai Nan West Street, Lai Chi Kok, Kowloon, Hong Kong SAR
Email: support@ultramantic.com
Telephone: +86 166 0616 5887
For order, product, payment, delivery or return enquiries, contact us with your order number and a description of the issue. Our physical orders are dispatched from Kunshan, Jiangsu, China. The registered office is not a return address; please contact us for return instructions before sending any item.
Find the information you need
- Payment and billing: checkout currency, payment methods, billing enquiries and early-access deposits.
- Shipping and delivery: shipping charges, dispatch, delivery estimates, tracking and customs.
- Returns, cancellations and refunds: eligibility and how to request help.
- Terms of Service and User Agreement: the terms for using the store and making purchases.
- Privacy Policy: how personal information is handled and how to make a privacy request.
- Company and legal information: the seller, registered office and Hong Kong governing law.
- Track your order.
You can also use our Contact page to send a support enquiry. For a damaged, defective or incorrect item, include your order number and clear photos or video so we can review the issue.