Shipping policy

This policy applies to the UltraMANTIC online store operated by UltraMANTIC Productions Limited.

Shipping Policy

UltraMANTIC dispatches physical orders from Kunshan, Jiangsu, China. We ship to the countries and regions available at checkout. Destinations affected by significant shipping restrictions or route disruptions may be unavailable.

Shipping options and rates

• Economy Shipping: US$9.90 for orders under US$60; free for orders of US$60 or more.
• Express Shipping: US$42 for any order value, using DHL or an equivalent express courier. Express upgrades are not included in the economy free-shipping offer.

Economy Shipping uses a lower-cost tracked service and is slower than express. We select the available service for the destination and parcel. All prices and shipping charges at checkout are in USD. Available options and the final shipping charge are shown before payment.

Order processing and delivery estimates

In-stock orders are normally handed to the carrier within 1–4 days after payment and inventory are confirmed. DHL transit is typically 3–6 working days after pickup, subject to customs and the destination. Economy delivery times vary by route and can be longer. Any delivery estimate is not a guaranteed arrival date.

Pre-order and early-access products follow the separate delivery information on their product pages. The normal in-stock dispatch schedule does not apply to pre-orders.

Addresses and tracking

Please provide a complete and accurate delivery address. Contact support@ultramantic.com immediately if an address needs to be corrected; changes cannot be guaranteed after processing begins. Tracking information will be emailed when it is available from the carrier.

Customs, duties, and taxes

International shipments may be subject to import duties, taxes, customs processing, or other charges imposed by the destination country or region. Unless checkout expressly states that these charges are included, the recipient is responsible for them. Customs processing can also delay delivery.

Delays, loss, or damage

Carrier disruptions, customs processing, severe weather, and other events outside our reasonable control can affect delivery. If tracking has not updated for an unusual period, or an order arrives damaged, contact us with your order number and supporting details so that we can investigate with the carrier.

For shipping help, email support@ultramantic.com.

Company and customer support

Legal business name: UltraMANTIC Productions Limited
Trade name: UltraMANTIC
Registered office: Unit 1709, 17/F, China United Plaza, 1008 Tai Nan West Street, Lai Chi Kok, Kowloon, Hong Kong SAR
Email: support@ultramantic.com
Telephone: +86 166 0616 5887

For order, product, payment, delivery or return enquiries, contact us with your order number and a description of the issue. Our physical orders are dispatched from Kunshan, Jiangsu, China. The registered office is not a return address; please contact us for return instructions before sending any item.