Refund policy

This policy applies to the UltraMANTIC online store operated by UltraMANTIC Productions Limited.

Returns and Refunds

We accept eligible return requests submitted within 30 days after delivery. To be eligible, an item must be unused, in the condition in which it was received, and returned with its original packaging, accessories, and proof of purchase.

Before sending anything back, email support@ultramantic.com with your order number and the reason for the request. If the return is approved, we will provide return instructions and the correct return address. Items sent without prior authorization may not be accepted. Do not send returns to our registered office unless we specifically instruct you to do so.

Non-returnable items

Except where applicable law requires otherwise, we cannot accept returns of gift cards, personalized or custom-made items, downloadable content, or products whose protected tutorial content or performance method has already been accessed or disclosed. Items clearly marked as final sale are also non-returnable.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos or video. If we confirm the issue, we will arrange an appropriate replacement, repair, or refund and cover reasonable return shipping where a return is required.

Change-of-mind returns

For an approved change-of-mind return, the customer is responsible for return shipping and for using a trackable service. Original shipping charges, customs duties, and import taxes are not refundable unless required by law or the return resulted from our error.

Cancellations

Contact us as soon as possible if you need to cancel an order. We will try to help, but cancellation is not guaranteed once an order has entered processing or has been dispatched.

Refunds

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Statutory rights

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded, including applicable consumer cancellation or withdrawal rights.

Questions about a return or refund can be sent to support@ultramantic.com.

Company and customer support

Legal business name: UltraMANTIC Productions Limited
Trade name: UltraMANTIC
Registered office: Unit 1709, 17/F, China United Plaza, 1008 Tai Nan West Street, Lai Chi Kok, Kowloon, Hong Kong SAR
Email: support@ultramantic.com
Telephone: +86 166 0616 5887

For order, product, payment, delivery or return enquiries, contact us with your order number and a description of the issue. Our physical orders are dispatched from Kunshan, Jiangsu, China. The registered office is not a return address; please contact us for return instructions before sending any item.